Frequently Asked Questions

Orders and delivery

How long does processing take?

Orders are normally processed within 24–48 hours after confirmation. Tracking details are shared when available after dispatch.

How long does delivery take?

Typical delivery is 10–14 business days. Delivery dates are estimates and can be affected by the courier, customs or events outside our control.

Are delivery and customs included?

For orders delivered within Jordan, delivery and customs are included in the listed price unless the product page clearly states otherwise.

How can I check an urgent order?

Message us on WhatsApp before ordering and we will confirm current availability.

Returns and changes

What is the return window?

You may request a return within 7 calendar days of delivery. The product must be unused, unworn, unpaired and in its original packaging, with proof of purchase. Activated or used devices and rings cannot be returned unless they are faulty, damaged or incorrect. See our Refund Policy for details. Your statutory rights are not affected.

Can I cancel or change my order?

Contact us as soon as possible. We will try to help before processing or dispatch, but changes are not guaranteed once an order is being prepared.

Compatibility and sizing

Do all straps fit every WHOOP device?

No. Some bands are designed for WHOOP 5.0, while others are specifically designed for WHOOP MG. Check the product title and compatibility details before ordering, or ask us on WhatsApp.

What does “Sizing kit first — full ring order” mean?

This choice is for customers who need to confirm their Oura ring size before the final ring is dispatched. The displayed price is the full ring-order price, not a kit-only price. We will contact you to confirm the size and finish.

What is the difference between SportFlex and SuperKnit?

  • SportFlex is a silicone performance band suited to water and intense training.
  • SuperKnit is a breathable fabric band designed for comfortable everyday wear.

Memberships and retailer status

Does a “+ 12-Month Membership” product include the membership?

Yes. The listed bundle price covers the physical device package and the stated 12-month WHOOP membership. Activation, renewals, billing and account support are handled through WHOOP; STRAPS JO supports the physical order and delivery.

Is STRAPS JO an authorized WHOOP or Oura retailer?

STRAPS JO is an independent third-party retailer and is not affiliated with or authorized by WHOOP Inc., Oura Health or other brands unless explicitly stated.

Payments and care

How can I pay?

CLIQ is our most frequently used payment method. Any additional methods available for your order will be shown or confirmed during checkout. Contact us if you need help completing payment.

How should I clean a strap?

Follow the manufacturer care instructions. As a general rule, use mild soap and water where appropriate and allow the band to dry fully before wearing it again.