FAQ's
How long does order processing take?
All orders are processed within 24–48 hours after confirmation. You will receive tracking details once your order is dispatched.
What is the delivery time?
Delivery usually takes 7–12 business days, depending on your location and local customs processing.
What is your return policy?
If you are not satisfied with your purchase, you may request a return within 7 days of delivery.
Products must be unused, in original condition and packaging to qualify for a return.
Can I cancel or change my order?
Orders can only be changed or cancelled within 12 hours of placing them. After this time, your order may already be in processing and cannot be modified.
Are your straps compatible with WHOOP 5.0?
Yes. All straps and accessories sold at STRAPS JO are specifically selected to work with WHOOP 5.0 devices.
Are SportFlex straps waterproof?
Yes. Our SportFlex straps are designed to be waterproof, sweat-proof and dirt-resistant, making them ideal for workouts, swimming and everyday wear.
What is the difference between SportFlex and SuperKnit?
- SportFlex is made from medical-grade silicone and is best for intense workouts and water activities.
- SuperKnit is a breathable fabric strap designed for comfort and everyday lifestyle wear.
How can I track my order?
Once your order is shipped, tracking details will be provided so you can monitor delivery progress at any time.
How do I care for my strap?
Clean your strap with mild soap and water. Allow it to fully dry before wearing again to maintain comfort and durability.