Refund policy
1. Important Notice About WHOOP Products & Memberships
STRAPSJO sells physical WHOOP devices as a third-party retailer.
⚠️ STRAPSJO is not an authorized reseller or affiliate of WHOOP Inc.
WHOOP memberships are activated, managed, billed, and supported directly by WHOOP
STRAPSJO has no access to customer WHOOP accounts
Subscription issues, billing errors, trial cancellations, or membership refunds are not handled by STRAPSJO
By purchasing a WHOOP device from STRAPSJO, you acknowledge and agree that any membership-related issues must be resolved directly with WHOOP through your personal WHOOP account.
2. Refunds – General Policy
All sales are final, except in the limited cases listed below.
We do not offer refunds for:
WHOOP membership fees
Subscription charges
Trial period misunderstandings
Account activation issues
Membership cancellations or renewals
Issues arising after the device has been successfully delivered
3. Physical Product Returns (Devices & Accessories)
A return may be accepted only if all conditions below are met:
The item is unused, unopened, and in original sealed packaging
Return request is made within 48 hours of delivery
The item has not been activated, paired, or used
Proof of purchase is provided
❌ Returns will be rejected if:
The device has been activated or used
Packaging is opened or damaged
The issue is related to WHOOP membership or app functionality
The return request is outside the allowed timeframe
4. Damaged or Incorrect Items
If you receive a product that is:
Damaged during shipping
Incorrect or missing items
You must contact us within 24 hours of delivery with:
Clear photos/videos of the issue
Original packaging visible
Failure to report within this timeframe may result in rejection of the claim.
5. Shipping & Delivery
Once an order is marked as delivered by the carrier, STRAPSJO is not responsible for:
Delays caused by customs or couriers
Lost or stolen packages after delivery
Issues caused by incorrect shipping details provided by the customer
6. Chargebacks & Payment Disputes
Initiating a chargeback without contacting STRAPSJO first may result in:
Order suspension
Account blacklisting
Dispute evidence submission including delivery confirmation and policy agreement
7. Acceptance of This Policy
By placing an order on www.strapsjo.com, you confirm that:
You have read and understood this Refund & Returns Policy
You understand STRAPSJO is not responsible for WHOOP subscription issues
You agree that WHOOP-related refunds must be handled directly with WHOOP
8. Contact Us
For product-related questions only: