Refund policy

1. Important Notice About WHOOP Products & Memberships

STRAPSJO sells physical WHOOP devices as a third-party retailer.

⚠️ STRAPSJO is not an authorized reseller or affiliate of WHOOP Inc.

  • WHOOP memberships are activated, managed, billed, and supported directly by WHOOP.

  • STRAPSJO has no access to customer WHOOP accounts.

  • Subscription issues, billing errors, trial cancellations, membership cancellations, or membership refunds are not handled by STRAPSJO.

By purchasing a WHOOP device from STRAPSJO, you acknowledge and agree that any membership-related issues must be resolved directly with WHOOP through your personal WHOOP account.

2. Refunds – General Policy

All sales are final, except in the limited cases specifically stated in this policy.

We do not offer refunds for:

  • WHOOP membership fees

  • Subscription charges

  • Trial period misunderstandings

  • Account activation issues

  • Membership cancellations or renewals

  • Issues arising after the device has been successfully delivered, unless otherwise covered under this policy

3. Physical Product Returns – Devices & Accessories

A return may be accepted only if all of the following conditions are met:

  • The item is unused, unopened, and in its original sealed packaging

  • The return request is made within 48 hours of delivery

  • The item has not been activated, paired, or used

  • Valid proof of purchase is provided

❌ Returns will be rejected if:

  • The device has been activated or used

  • The packaging has been opened or damaged

  • The issue is related to WHOOP membership, subscription, account, or app functionality

  • The return request is submitted outside the allowed timeframe

4. Oura Ring Order Cancellations – 15% Cancellation Fee

Customers who request to cancel an Oura Ring order will be subject to a 15% cancellation fee.

The 15% cancellation fee will be calculated based on the total value of the Oura Ring order and deducted from any amount eligible to be refunded.

By placing an Oura Ring order with STRAPSJO, you acknowledge and agree that:

  • A 15% cancellation fee applies if you choose to request cancellation of your order

  • The cancellation fee covers processing, payment, ordering, administrative, and related costs incurred by STRAPSJO

  • Cancellation requests are subject to approval

  • If the order has already been processed, shipped, or otherwise reached a stage where cancellation is no longer possible, STRAPSJO reserves the right to reject the cancellation request

Placing an Oura Ring order constitutes acceptance of this cancellation policy and the applicable 15% cancellation fee.

5. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged during shipping

  • Incorrect

  • Missing an item or component from your order

You must contact STRAPSJO within 24 hours of delivery and provide:

  • Clear photos and/or videos showing the issue

  • Photos showing the original packaging

  • Your order information and proof of purchase

Failure to report the issue within this timeframe may result in rejection of the claim.

6. Shipping, Delivery & Delayed Orders

The typical estimated delivery timeframe is 10–14 days from the date the order is processed.

However, the 10–14 day timeframe is an estimate only and is not guaranteed. Depending on shipping conditions, customs processing, supplier delays, courier delays, international shipping disruptions, public holidays, weather, or other circumstances outside STRAPSJO’s reasonable control, delivery may take up to 45 business days.

By placing an order with STRAPSJO, you acknowledge and agree that:

  • The standard estimated delivery timeframe is 10–14 days

  • Delivery times may vary and delays can occur

  • In exceptional circumstances, an order may take up to 45 business days to be delivered

  • A delayed order does not automatically qualify for a refund or cancellation

  • A refund request based solely on non-delivery or shipping delay will generally not be approved before 45 business days have passed

  • STRAPSJO must be given the opportunity to investigate the shipment and delivery status before any refund is considered

  • Once 45 business days have passed without successful delivery, the customer may contact STRAPSJO to request a review for a possible refund, replacement, or other resolution, subject to the circumstances of the order and applicable law

The 45-business-day period begins from the date the order is processed and confirmed by STRAPSJO.

Customers are responsible for taking the stated delivery estimates and the possibility of delays into consideration before placing an order.

Customers are also responsible for providing complete and accurate delivery information, including their name, phone number, address, and any other information required for successful delivery.

Once an order is marked as delivered by the carrier, STRAPSJO is not responsible for:

  • Lost or stolen packages after confirmed delivery

  • Issues resulting from incorrect or incomplete shipping information provided by the customer

  • Failure by the customer to receive or collect the shipment after reasonable delivery attempts

7. Chargebacks & Payment Disputes

Customers are encouraged to contact STRAPSJO directly regarding any order-related concern before initiating a payment dispute or chargeback.

Initiating a chargeback without first contacting STRAPSJO may result in:

  • Order suspension

  • Restriction from placing future orders

  • Submission of relevant dispute evidence, including delivery confirmation, order information, communications, shipping records, and acceptance of applicable store policies

If a payment dispute is opened due solely to a shipping delay before the 45-business-day delivery period has passed, STRAPSJO may provide the applicable delivery policy, tracking information, order records, and customer policy acceptance as evidence in the dispute.

8. Acceptance of This Policy

By placing an order on www.strapsjo.com, you confirm that:

  • You have read and understood this Refund & Returns Policy

  • You agree to the terms stated in this policy

  • You understand that STRAPSJO is not responsible for WHOOP subscription or membership issues

  • You agree that WHOOP membership-related refunds and disputes must be handled directly with WHOOP

  • You understand that Oura Ring cancellation requests are subject to a 15% cancellation fee

  • You understand that the typical delivery timeframe is 10–14 days

  • You understand that delivery delays may occur and that an order may take up to 45 business days

  • You understand that a refund based solely on non-delivery or shipping delay will generally not be approved before 45 business days have passed

  • You agree to allow STRAPSJO reasonable time to investigate any delayed shipment before a refund, replacement, or other resolution is considered

9. Contact Us

For product and order-related questions:

📩 support@strapsjo.com
🌐 www.strapsjo.com